FAQs

For any issues with your order, questions, or suggestions, you can contact Customer Care at +34 936 618 606 or +34 628 016 820, from Monday to Sunday, 12:00 pm to 12:00 am, or write to us through the CONTACT section on our website, indicating the reason for your inquiry, and we will get back to you within a maximum of 48 hours.

Once payment has been completed, we regret to inform you that the order cannot be modified or cancelled. If this happens, we recommend that you contact our Customer Care department at +34 936 618 606 or +34 628 016 820, from Monday to Sunday, 12:00 p.m. to 12:00 a.m., or write to us via the CONTACT section of our website, indicating the reason for your inquiry. We will get back to you within a maximum of 48 hours.

We require you to provide a phone number so that, in case there is any issue with your delivery order during preparation or delivery, we can contact you as quickly as possible.

First of all, we recommend checking whether you have received an email in your main inbox and also reviewing your junk or spam folder. Sometimes, these types of messages may be detected as spam.

Secondly, you can log in to your user account on our website and check the status of your order.

If your order does not appear in your account and you have not received any confirmation by email, we recommend contacting our Customer Care department at +34 936 618 606 or +34 628 016 820, from Monday to Sunday, from 12:00 p.m. to 12:00 a.m., or writing to us via the CONTACT section of our website, indicating the reason for your enquiry. We will reply within a maximum of 48 hours.

First, we recommend checking whether you have received the confirmation of your Delivery order and that you have received it correctly. The next step is to check whether the address shown is correct. If your order has been registered correctly and the address matches, please bear in mind that delivery time may vary due to weather or traffic conditions.

If the order does not appear in your account or the delivery address is not correct, please contact our Customer Care department at +34 936 618 606 or +34 628 016 820, from Monday to Sunday, from 12:00 p.m. to 12:00 a.m., or write to us via the CONTACT section of our website indicating the reason for your enquiry, and we will reply within a maximum of 48 hours.

For any issue with your order, questions, or suggestions, you can contact Customer Care at +34 936 618 606 or +34 628 016 820, from Monday to Sunday, from 12:00 p.m. to 12:00 a.m., or write to us via the CONTACT section of our website, indicating the reason for your enquiry, and we will reply within a maximum of 48 hours.

No, there is no minimum order amount to place a Take Away order.

First, we recommend checking whether you have received an email in your main inbox and also reviewing your junk or spam folder. Sometimes, these types of messages may be detected as spam.

Second, you can access your user account on our website and check the status of your order.

If your order does not appear in your account and you have not received any confirmation by email, we recommend contacting our Customer Care department by phone at +34 936 618 606 or +34 628 016 820, from Monday to Sunday, from 12:00 to 00:00, or writing to us through the CONTACT section of our website indicating the reason for your inquiry. We will reply within a maximum of 48 hours.

Once your payment has been completed, the order cannot be modified or canceled. If this happens, we recommend contacting our Customer Care department by phone at +34 936 618 606 or +34 628 016 820, Monday to Sunday, from 12:00 to 00:00, or writing to us through the CONTACT section of our website, indicating the reason for your inquiry. We will respond within a maximum of 48 hours.

Noodles are the perfect healthy fast food to enjoy a balanced, wholesome, and nutritious diet. They are a source of carbohydrates that the body digests easily to provide energy. For centuries, the Japanese population has enjoyed excellent health by basing their diet on Asian-style noodles.

At UDON, we believe that adopting some Eastern dietary habits can be beneficial for our health. Noodles are an essential element of this diet and form part of our basic nutrition.

Unfortunately, although UDON offers products suitable for celiacs, we cannot guarantee that they are completely free of traces of gluten, as all products are handled in the same kitchen space. We are working to be able to offer a product completely free of gluten, suitable for celiacs, and we hope to announce this soon.

All UDON products are subject to strict quality and traceability standards, from their origin to when they are served in our restaurants.

Additionally, all our locations undergo regular internal and external audits.

For any issues with your order, questions, or suggestions, you can contact Customer Care at 936 618 606 or 628 016 820 from Monday to Sunday, 12:00 pm to 12:00 am, or write to us through the CONTACT section of our website, indicating the reason for your inquiry. We will respond within a maximum of 48 hours.