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The owner of the website www.udon.es (“Web”) is the company UDON Franchising, S.L. (“UDON”), whose details are:

Registered office: C/ Ciurans, 2, 08530 La Garriga (Barcelona)
C.I.F.: B-65211773
Email: customercare@udon.es
Telephone: (+ 34) 93.860.50.27
Registered in the Commercial Register of Barcelona in Volume 35801, sheet 67, page number B-266.551.

Access to the Website

The General Conditions of Access and Use regulate access to and use of the Website and are intended to provide the user with information concerning UDON and its products and activities.

Access to and use of the Website by the user implies acceptance of these General Conditions of Access and Use as well as the Website Privacy Policy.

The user must carefully read the General Conditions of Access and Use and the Privacy Policy when they intend to use the Website because they may be adapted and / or modified at any time. If you do not accept these General Conditions of Access and Use, please refrain from using the Website and its content.

Use and operation of the Website

The user agrees to make diligent use of the Website as well as information on products and activities contained therein, in full compliance with both the applicable regulations and the General Conditions of Access and Use and where relevant, any other conditions set by UDON for the purpose of the WebsiteThe user agrees to make diligent use of the Website as well as information on products and activities contained therein, in full compliance with both the applicable regulations and the General Conditions of Access and Use and where relevant, any other conditions set by UDON for the purpose of the Website.

Consequently, the user agrees not to enter comments and / or content, either themselves or by third parties, that (i) are unlawful, violent, pornographic, racist and / or demeaning; and (ii) are inappropriate or not relevant to UDON’s business activities.

The user agrees not to carry out any action aimed at damaging, disabling and / or overloading the Website, or that may impede, in any way, its normal use and operation.

The user is informed that in the event of non-compliance with the General Conditions of Access and Use, the Privacy Policy or, where appropriate, any other terms or conditions contained on the Website, UDON reserves the right to limit, suspend and / or terminate their access to the Website, taking any technical measures necessary for that purpose.

UDON makes its best effort to keep the Website running smoothly, avoiding any errors or, where appropriate, fixing them, and keeping the content of the Website updated. However, UDON does not guarantee the availability and continued access to the Website or the absence of errors in its content, nor that the latter is duly updated.

Liability

Both access to the Website as well as the use made of any information or operations contained herein shall be the sole responsibility of the user.

UDON is not responsible for any damages and / or losses arising directly or indirectly from the access or use of the information on the Website and, especially of information related to third parties other than UDON, including, but not limited, to those caused in computer systems or those generated by the introduction of viruses and / or computer attacks. Neither is it responsible for any damage that users may sustain due to improper use of the Website, nor for breakdowns, interruptions, absences or faults in communication and / or the Internet.

Additionally, UDON is not liable for any damage and / or harm to the user’s software and / or hardware arising from access and use of the Website.

The user shall be liable for damages of any kind that UDON may suffer as a result of non-compliance with any of the obligations to which they are bound under the General Conditions of Access and Use, the other conditions specified on the Website and / or legislation applicable at all times.

Links policy

a) Links to the Website

Third parties who intend to include on a website (“” Linking Site “”) a link that directs to the Website must comply with current legislation and they or third parties may not, under no circumstances, host content, that: (i) is unlawful, harmful, violent, racist, demeaning, etc.

Under no circumstances does the link imply that UDON endorses, promotes, guarantees, supervises and / or recommends content and / or services of the Linking Site nor is it responsible for its content.

In the event of any non-compliance with the terms referred to above, UDON will proceed, immediately, to revoke the consent given to the Linking Site, which must remove the link.

b) Links to other websites

The Website may include different links that allow the user to access other websites (“” Linked Sites “”).

Under no circumstances does the existence of Linked Sites presuppose any recommendation, promotion, identification and / or compliance on behalf of UDON with the statements, content and / or services provided by the Linked Sites. Consequently, UDON is not liable for the content and other conditions of the Linked Sites, the user is solely responsible for checking and accepting each time they access and use them.

Intellectual and industrial property

All intellectual property rights on designs, databases, underlying computer programs (including source code), and the various elements that make up the Website (text, graphics, photographs, videos, sound recordings, colour combinations etc.) [ “” Content “”] as well as its structure, selection and arrangement are owned by UDON or its licensors. With regard to the distinctive marks included on the Website (trademarks and trade names), they are owned by UDON or its licensors.

The use of the Website by the user does not imply the transfer of any intellectual property and / or industrial rights on the Website and Content.

Reproduction, processing, distribution, public communication, making available, extraction and / or any other form of dissemination of the Website, the Content and / or UDON’s distinctive marks is strictly prohibited unless the user obtains expressed authorisation to do so.

Unauthorised use of the Content, as well as any harm caused to UDON’s intellectual and industrial property rights may give rise to the corresponding legal actions and, where appropriate, to the liabilities arising therefrom.

Invalidity

If any of the clauses of the General Conditions of Access and Use were declared fully or partially invalid or ineffective, such invalidity or ineffectiveness will only affect that provision or part thereof that is invalid or ineffectual, and with everything else remaining in force, with said provision or part thereof being affected. For this purpose, the General Conditions of Access and Use only cease to be exclusively valid regarding the invalid or ineffective provision, and no other part or provision hereof is void, invalidated, damaged or affected by such invalidity or ineffectiveness, unless it would have substantial effect on the General Conditions of Access and Use as a whole.

Language

The General Conditions of Access and Use are written in Spanish, Catalan and English. In the event of discrepancy between the language versions, the Catalan version shall prevail.

Applicable law and jurisdiction

The General Conditions of Access and Use shall be governed by and construed in accordance with Spanish law.

Any dispute arising between UDON and users of the Website shall be resolved by the Courts of the city of Barcelona, with the parties expressly waiving the right to their own jurisdiction.

Loyalty Programmes

N&F CLUB

The UDON Loyalty Programme (hereinafter referred to as “N&F Club”) allows members, depending on purchases made at UDON, to accrue UDON€S (each euro spent at UDON is equivalent to 3 N&F Club UDON€S) and redeem these UDON€S for euros (for every 100 UDON€S accumulated, a €1 discount will be given, but it will only be possible to deduct the accumulated euros from 300 UDON€S and above).

UDON STAMP

The Loyalty Programme also includes the accrual of UDON Stamps or virtual stamps rewarded with the UDON Midday Menu. Each customer may accrue 1 midday menu per day, and on reaching 10 menus will receive a voucher for a free menu on their next visit.

It is only possible to have one N&F Club | UDON STAMP account per person (same name and postal address). UDON reserves the right to request at any time a document proving the identity of anybody who wishes to sign up or has signed up to the UDON Loyalty Programme.

It is up to the member to keep their profile information updated by checking at the restaurant or by visiting their user session on the UDON app or UDON.COM. In no case may UDON be held responsible for the non-receipt of a member’s offer due to outdated or misinformed information.

Terms and conditions for signing up to the Loyalty Programme

By signing up on UDON.COM, you are agreeing to join the UDON Loyalty Programme.

Terms and conditions of use

N&F Club

The UDON€S accumulated in the N&F Club are personal and non-transferable. The customer agrees to use the accumulated balance in the N&F Club programme in accordance with these legal provisions. Otherwise, UDON reserves the right to suspend or cancel the customer’s Loyalty Programme account under the terms and conditions mentioned in the article “Suspension/Shutdown”.

UDON STAMP

The UDONStamps accumulated in the N&F Club are personal and non-transferable. The customer agrees to use the accumulated UDONStamps in accordance with these legal provisions. Otherwise, UDON reserves the right to suspend or cancel the customer’s Loyalty Programme account under the terms and conditions mentioned in the article “Suspension/Shutdown”.

Personal data

As part of the subscription to the N&F Club | UDON Stamp Loyalty Programme, UDON collects personal data from members. This information is subject to computer processing to allow UDON to process the requests received and send offers and personalised information. The recipients of this data are UDON FRANCHISING SL and any outsourced party.

This information is recorded in the UDON customer file and, in accordance with the amended law of 6 January 1978, any member may exercise their right of access, rectification and elimination by contacting the UDON customer service department (customercare@UDON.COM).

In addition, any member may object, for legitimate reasons, to the processing of the data concerning them by contacting the address mentioned above.

Benefits of the Loyalty Programme

N&F CLUB

The N&F Club Loyalty Programme allows named members, upon presentation of the QR code that they will find in the user area ‘MY N&F CLUB’ on the UDON mobile app or website UDON.COM, to accrue UDON€S when visiting any UDON Noodle Bar & Restaurant and when using the home delivery and takeaway service available on the UDON APP, UDON.COM and over the telephone (902 547 447).

The UDON€S counter is activated as soon as the customer signs up on the UDON mobile app or website UDON.COM. Simply by signing up, each customer receives 250 UDON€S (2.5 euros) and, from then on, for each purchase at UDON, 1 euro spent will be equivalent to 3 UDON€S. The customer may redeem this accumulated balance provided that they have exceeded 300 UDON€S. The balance redeemed will be subtracted from their counter and they will have to reach 300 UDON€S again to deduct the following accumulated balance. Members may redeem a maximum of 1,000 UDON€S (10 euros) per visit.

Customers who previously formed part of the Exclusive Noodle Friend (ENF) Loyalty Programme will obtain an initial balance of 250 UDON€S (2.5 euros) as Exclusive members, 500 UDON€S (5 euros) as Premium members and 300 UDON€S (3 euros) as Master members.

Once signed up on UDON.COM and the N&F Club Loyalty Programme, the user will have the chance to invite 5 friends to sign up. For each new contact that signs up on UDON.COM, the user will receive 25 UDON€S, until reaching a total of 125 UDON€S. From then on, the user may invite more contacts to sign up, but will not receive more UDON€S for each new sign-up.

What’s more, each customer signed up to the N&F Club Loyalty Programme will receive an extra 100 UDON€S on their birthday and a further 100 UDON€S for each year that they celebrate as a member of the N&F Club Loyalty Programme.

Finally, the customer will receive an extra 10 UDON€S per social network if they start following UDON on Facebook, Twitter and Instagram. In order to claim these extra UDON€S, the user will have to access through the My N&F CLUB section on the website and be logged in to UDON.COM.

UDON STAMP

The UDON STAMP Loyalty Programme allows named members, upon presentation of the QR code that they will find in the user area ‘MY UDON STAMP’ on the UDON mobile app or website UDON.COM, to accrue UDON STAMPS for UDON Midday Menus at restaurants included in the Loyalty Programme.

The UDON€S counter is activated as soon as the customer signs up on the UDON mobile app or website UDON.COM.

General information

Accumulated UDON€S | UDON STAMPS may not be redeemed for cash.

If the member asks for the accumulated balance to be redeemed, UDON reserves the right to deduct the amount of UDON€S on the N&F Club Loyalty Programme card associated with the purchase of the product.

Accumulated UDON€S | UDON STAMPS and the redeemable balance will be available:

– In the user area ‘MY UDON’ on the UDON mobile app and website www.UDON.COM.

– At the restaurant, requesting them at the cash desk and presenting the corresponding QR.

– Over the phone, by contacting the UDON customer service department (902 547 447).

Reservation of rights

UDON reserves the right to modify these general terms and conditions and will inform the customer of any modification by the most appropriate means (post, email, update of the general terms and conditions on the website www.UDON.COM). The latest version of the General Terms and Conditions applicable to the N&F Club Loyalty Programme may be found on the website www.UDON.COM

UDON also reserves the right not to send all offers to all N&F Club Loyalty Programme customers and the right to modify or suspend said programme. Customers will be informed by the most appropriate means (post, email, update of the general terms and conditions on the website www.UDON.COM) if the UDON Loyalty Programme is ultimately suspended. The customer will then have a maximum of 30 days to benefit from their advantages. Otherwise, the benefits and UDON€S will be forfeited. In no case may the customer file a claim against UDON for any reason. No modification or cancellation of the UDON Loyalty Programme will entitle the member to any compensation.

Suspension / Shutdown

The UDON Loyalty Programme is designed to provide loyal UDON customers with a series of advantages based on their visits and purchases made at restaurants or on the website. This Loyalty Programme assumes that the member respects the terms and conditions of said programme and adopts fair conduct with respect to UDON.

As a result, UDON reserves the right to suspend a UDON Loyalty Programme profile or even permanently shut it down, and -if applicable- cancel the associated benefits, in the event of abuse of the Loyalty Programme. UDON will suspend and/or shut down the profile after informing the customer by the most appropriate means, without the customer being able to claim any compensation, and specifically in the following cases:

– Fraud, attempted fraud or theft at the restaurant and/or on www.UDON.COM

– Improper or inappropriate use of the N&F Club UDON Loyalty Programme

– Any action which may disrupt the operation of the website www.UDON.COM, the N&F Club Loyalty Programme or the restaurant itself

– Detection of an abnormally high number of transactions on the same day or over several days

– Failure to comply with the provisions mentioned in these general terms and conditions.

Finally, if the customer does not make any purchases for a consecutive period of 24 months, the accumulated UDON€S and balance in their profile will be forfeited. UDON will inform the customer that if they do not make a purchase in the following 30 days, their profile may be permanently shut down.

Responsibility

UDON is not responsible for any consequences, direct or indirect, of any malfunction of the N&F Club UDON Loyalty Programme.

In the event of loss or theft of the N&F Club Loyalty Programme profile, the customer should contact the UDON customer service department via the web form www.UDON.COM, by email (customercare@UDON.COM) or by calling 902547447. UDON will deal with the incident as quickly as possible and will retrieve the UDON€S and the accrued/accumulated balance.

In accordance with Law 15/1999, of 13 December, Protection of Personal Data (“” LOPD “”) and the implementing regulations, UDON FRANCHISING, SL ( “” UDON “”) informs all users of the Website www.udon.es (the “” Website””) that personal data provided during the access and use of the Website will be included in a file registered with the Spanish Data Protection Agency

User consent

By marking the appropriate boxes on the forms on the Website, users expressly and freely and unequivocally agree that personal data will be treated with the purposes listed below.

Minors

Those under 14 years of age are expressly prohibited from providing any date to UDON via the Website, without the consent of their parents or legal guardians. If UDON has proof of infringement of this prohibition, it will proceed to the eliminate any data associated with the user in question.

Purposes

The data you provide through the Website may be used for the following purposes, depending on the type of request:

  • Handling the request for information required by the Website’s “” Customer Service”” section.
  • Submitting information, including by electronic means, about our activities, offers and other business information, through the Website’s “” Contact “” section.
  • Assessing applications for selection processes to fill job vacancies in our company, through the Website’s “” Work with us “” section.
  • Handling the request for information sent through the Website’s “”Franchising”” section, if you are interested in joining us as a franchisee.
  • Facilitating management, preparation and shipping of product orders taken from any of the different methods available, as well as to keep you informed, also by electronic means, of our offers, news, etc.
  • Your acceptance to receive business information is always revocable, without retroactive effect, it is necessary to let us know by sending an email to customercare@udon.es.

Data quality

All data requested through forms on the Website are mandatory, as they are necessary to provide an optimal service to the user. Should all the required data not be provided, UDON does not guarantee the provision of services requested, and therefore will be exonerated from any liability for non-provision or incomplete provision of services requested.

The user is solely responsible for the correctness and updating of the data provided through the different forms of the Website, UDON reserves the right to deny the user the requested services if they have provided false information, without prejudice to other legally appropriate actions.

Communication of data to third parties

Your personal data will not be transferred to third parties, except a) when necessary to provide a reply to requests made to us; b) the data provided in the context of a selection process, which may be communicated to UDON franchises.

Whenever personal data are transferred outside of the assumptions stated above, consent from those affected will be requested in line with the requirements of current legislation, which may be revoked at any time.

Rights of access, rectification, cancellation and objection

Users may exercise their rights of access, rectification, cancellation and objection to the processing of data under the terms provided by law, by sending an email to customercare@udon.es.

Security measures

UDON, in accordance with Royal Decree 1720/2007, of 21 December, which approves the Regulations implementing the Data Protection Act, informs that it has taken all necessary technical and organisational measures to ensure the security and integrity of personal data that it handles in order to prevent loss, alteration and / or access by unauthorised third parties.

Use of cookies

In order to navigate and use the Website, the user consents that UDON can use the following personal and third-party cookies:

  • “cart” / “cart_combo”: containing all products and their quantity
  • “cart_combo_temp”: determines whether the session has expired “cart_combo”
  • “is_login”: determines whether a user has logged on to the Website
  • “AMSID”: updates the security data automatically generated by the Website
  • “fb_app_id”: stores the domain with the current session ID shared

Cookies are automatic procedures for collecting information on user preferences while visiting a particular website in order to recognise them as a returning user and personalise their use and facilitate faster navigation.

You can configure your browser to accept or reject all cookies by default or to receive an on-screen notice as each cookie is received and decide at that time whether or not to accept. The procedures for blocking and removing cookies may differ from one Internet browser to another, so you must follow the instructions provided by the Internet browser, such as those listed below:

  • Setting cookies in Internet Explorer
  • Setting cookies in Firefox
  • Setting cookies in Google Chrome
  • Setting cookies in Safari

These browsers are subject to undergoing upgrades or modifications, so we can not guarantee that they conform fully to your version of the browser.

Should you choose to reject the use of cookies, you may have limited access to some of the Website’s features. If you continue to use the Website without refusing consent, UDON will assume you have accepted the use.

For any additional questions regarding the use of cookies, you can send your request in writing via email to customercare@udon.es.

IP addresses

The Website’s servers are able to automatically detect the user’s IP address and domain name.

An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in the activity file of the server that allows the subsequent processing of data in order to obtain statistics that show the number of page visits, the number of visits to web services, the order of visits, access points, etc.

Languages

The Privacy Policy is written in Spanish, Catalan and English. In the event of discrepancy between the language versions, the Catalan version shall prevail.

Applicable law

The Privacy Policy shall be governed by and construed in accordance with Spanish law.

These General Conditions of Purchase apply to the purchase of products that UDON FRANCHISING, SL (“UDON”), sells through the website www.udon.es (the “Website”) to any user (the “Customer / s”), by itself or through any corresponding franchisee, through the type “Take Away” and / or “Delivery”.

UDON’s identification and contact data are as follows:

  • Registered office: C/ Ramón Ciurans, 2, 2ª planta 08530 La Garriga (Barcelona)
  • C.I.F.: B-65.211.773
  • Email: customercare@udon.es
  • Fax: (+34) 93.871.72.03
  • Telephone: (+ 34) 93.860.82.99

The purchase of products offered through the Website implies acceptance of the terms and conditions provided in these General Conditions of Purchase therefore, read its content carefully prior to acceptance. If you do not accept these General Conditions of Purchase, you will be unable to purchase any products and, therefore, UDON will not assume any kind obligation or liability.

By placing an order via the Website, the Customer declares to have the legal capacity to purchase the products on the Website.

The Customer undertakes to supply UDON with truthful information and not to place fake orders. In any case, the Customer is responsible for the accuracy of their data and orders placed.

UDON reserves the right to modify the content and / or scope of the General Conditions of Purchase at any time without further notice or prior contact, therefore, before purchasing each product, read its content carefully as it is the customer’s responsibility to review the General Conditions of Purchase before buying any product.

User registration

In order to proceed with purchasing products, the Customer must register in the Website’s “Register free” section, or sign up using the credentials from “Facebook”; in the latter case, UDON may have access to information provided by the user on “Facebook” although treatment of the data provided to “Facebook” will be subject to the terms and conditions in place. For all subsequent purchases, assuming that the customer is registered, it will only be required to enter the email address and password in the “Login” section.

Price and payment method

The price of the products will be displayed in euro next to each product on the Website and will include applicable taxes and corresponding delivery costs, if any.

If the order takes longer than expected or the Customer has any problem with the order, they can contact the UDON Customer Service team via the email address or phone number indicated on the Website.

The Website contains a large number of products and it might happen that some of the products contain an incorrect price or one that has not been updated. In the event that there is a pricing error, UDON will contact the customer as soon as possible and offer the option of reconfirming the order of the product with the correct price or cancelling it with a refund of the price paid.

UDON reserves the right to make, at any time and without notice, any changes it deems appropriate. The price corresponding to the order placed by the Customer shall be the one that appears when accepting the General Conditions of Purchase.

The Customer must pay for the products using any of the following payment methods:

a) Debit or credit card (only “VISA”, “MASTERCARD” and “EURO 6000” cards are accepted). You must include the card number and other additional information that is required during the purchase. The charge will be made once it is accepted by the bank, if it is unsuccessful the purchase cannot be made.

b) PayPal. The Customer must follow the purchasing process of this payment platform.

Regarding the product purchase price, a discount may be applied to the order if the customer uses a promotional code previously approved by UDON.

Once the timely payment has been made, the customer will receive a notification from UDON, confirming that the order request and payment have been carried out correctly.

Deliveries

UDON, after verifying that the purchasing process has been successful, will proceed with delivering the products, according to the type “Take Away” or “Delivery”, to the address indicated by the Customer in the purchase phase and within the period foreseen on the Website or indicated by the Customer.

UDON shall not be liable for errors that may occur in the delivery of products in the event that the customer has not filled out the forms on the Website correctly. That said, if there is any impact on the delivery time, UDON will immediately inform the Customer.

The risks of the products are borne by the Customer from the moment they acquire material possession and, in the case of return, will continue to be borne by the Customer until the delivery thereof to UDON.

All product orders are subject to availability.

In case of unavailability of a product purchased, UDON will inform the Customer and can offer them a product or a discount with similar characteristics of an equal or greater amount, however the Customer alternatively may cancel their purchase request and have the amount paid refunded.

If at the time of delivery of the products, the Customer is absent from the place of delivery communicated to UDON, it is to be understood that the Customer unilaterally withdraws the order.

The Customer must verify at the time of delivery of the product that there has been no error. In case there is an error and this is entirely attributable to UDON, the Customer may file a claim requesting the correct delivery of the requested product or alternatively, they can cancel the order and have the amount paid refunded. Notwithstanding the foregoing, no refund will be made if the product has been tampered with after the opening thereof.

Returns

Given the nature and characteristics of the products, the right to return provided by current legislation does not apply.

Promotional codes

UDON’s promotional codes are not transferable or exchangeable for cash, they may only be redeemed through orders made by credit card and / or debit cards. No money is paid in cash in the event that the order value is less than the face value of the promotional code.

The promotional code can only by used once by the Customer. You can use the promotional codes to discount the price of the order at the time of payment.

UDON reserves the right at any time in its sole discretion to provide additional terms and conditions regarding verification of promotional codes.

Complaints and claims

Customers may contact UDON, using the form provided in the Website’s “Contact” section to express any complaints and make any claims, UDON pledges to respond to them as soon as possible and in any event within one (1) month after receipt.

Guarantee

The guarantee of the products purchased through the Website shall comply with the provisions of legislation in force and, where appropriate, the terms and conditions of the additional commercial guarantee offered to the Customer.

The Customer will be entitled to request a paper invoice for any order made.

Protection of personal data

In compliance with the provisions of current legislation regarding the customer’s personal data provided throughout the process of purchasing the products on the Website, the provisions of the Privacy Policy apply.

Invalidity

If any of the clauses of the General Conditions of Purchase were declared fully or partially invalid or ineffective, such invalidity or ineffectiveness will only affect that provision or part thereof that is invalid or ineffectual, and with everything else remaining in force, with said provision or part thereof being affected. For this purpose, the General Conditions of Purchase only cease to be exclusively valid regarding the invalid or ineffective provision, and no other part or provision hereof is void, invalidated, damaged or affected by such invalidity or ineffectiveness, unless it would have substantial effect on the General Conditions of Purchase as a whole.

Language

The General Conditions of Purchase are written in Spanish, Catalan and English. In the event of discrepancy between the language versions, the Catalan version shall prevail.

Applicable law and jurisdiction

The General Conditions of Purchase shall be governed by and construed in accordance with Spanish law..

In the event of any conflict or discrepancy in the interpretation or application of the General Conditions of Purchase, the Courts which, if required to hear the case, will be those that have applicable legal rules on competent jurisdiction regarding consumer and users.

In accordance with the provisions of Law 11/2010 of 17 December on prevention of alcohol consumption by minors, it is prohibited to sell alcoholic beverages to minors under 18, or to anyone over 18 for minors under 18.

Last version: May 2017