{"id":10105,"date":"2025-10-22T11:50:22","date_gmt":"2025-10-22T09:50:22","guid":{"rendered":"https:\/\/www.udon.com\/faqs\/"},"modified":"2026-01-02T12:40:21","modified_gmt":"2026-01-02T11:40:21","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.udon.com\/en\/faqs","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"module--faqs w-full pb-80 lg:pb-104pvw mw:pb-104\" >\n  \n  <div class=\"w-full max-w-mw mx-auto px-24 lg:px-128pvw mw:px-128\">\n\n        <div class=\"flex flex-col gap-32 lg:gap-32pvw mw:gap-32 pb-56 lg:pb-64pvw mw:pb-64\">\n      <h2 class=\"w-full text-32\/36 lg:text-104pvw\/104pvw mw:text-104\/104 text-center text-balance font-thin\">UDON Delivery<\/h2>    <\/div>\n    \n    <ul>\n            <li class=\"py-24 px-16 lg:p-32pvw mw:p-32 border-solid border-t border-black\/10\">\n        <h3 class=\"hover--anim-collapsible collapsible flex justify-between items-center w-full cursor-pointer\">\n          <span class=\"text-20\/24 lg:text-24pvw\/28pvw mw:text-24\/28 font-bold\">How can I contact UDON in case of an issue with my delivery order?<\/span>\n        <\/h3>\n        <div class=\"content\">\n          <div class=\"w-full lg:w-760pvw lg:max-w-760 pt-56 lg:pt-56pvw mw:pt-56\">\n            <p class=\"text-16\/20 lg:text-16pvw\/20pvw mw:text-16\/20\">For any issues with your order, questions, or suggestions, you can contact Customer Care at +34 936 618 606 or +34 628 016 820, from Monday to Sunday, 12:00 pm to 12:00 am, or write to us through the <a class=\"underline\" href=\"https:\/\/www.udon.com\/en\/contact\">CONTACT<\/a> section on our website, indicating the reason for your inquiry, and we will get back to you within a maximum of 48 hours.<\/p>\n          <\/div>\n        <\/div>\n      <\/li>\n\n            <li class=\"py-24 px-16 lg:p-32pvw mw:p-32 border-solid border-t border-black\/10\">\n        <h3 class=\"hover--anim-collapsible collapsible flex justify-between items-center w-full cursor-pointer\">\n          <span class=\"text-20\/24 lg:text-24pvw\/28pvw mw:text-24\/28 font-bold\">Can I cancel or modify a delivery order once it is already in progress?<\/span>\n        <\/h3>\n        <div class=\"content\">\n          <div class=\"w-full lg:w-760pvw lg:max-w-760 pt-56 lg:pt-56pvw mw:pt-56\">\n            <p class=\"text-16\/20 lg:text-16pvw\/20pvw mw:text-16\/20\">Once payment has been completed, we regret to inform you that the order cannot be modified or cancelled. If this happens, we recommend that you contact our Customer Care department at +34 936 618 606 or +34 628 016 820, from Monday to Sunday, 12:00 p.m. to 12:00 a.m., or write to us via the <a class=\"underline\" href=\"https:\/\/www.udon.com\/en\/contact\">CONTACT<\/a> section of our website, indicating the reason for your inquiry. We will get back to you within a maximum of 48 hours.<\/p>\n          <\/div>\n        <\/div>\n      <\/li>\n\n            <li class=\"py-24 px-16 lg:p-32pvw mw:p-32 border-solid border-t border-black\/10\">\n        <h3 class=\"hover--anim-collapsible collapsible flex justify-between items-center w-full cursor-pointer\">\n          <span class=\"text-20\/24 lg:text-24pvw\/28pvw mw:text-24\/28 font-bold\">Why do I need to provide my personal phone number?<\/span>\n        <\/h3>\n        <div class=\"content\">\n          <div class=\"w-full lg:w-760pvw lg:max-w-760 pt-56 lg:pt-56pvw mw:pt-56\">\n            <p class=\"text-16\/20 lg:text-16pvw\/20pvw mw:text-16\/20\">We require you to provide a phone number so that, in case there is any issue with your delivery order during preparation or delivery, we can contact you as quickly as possible.<\/p>\n          <\/div>\n        <\/div>\n      <\/li>\n\n            <li class=\"py-24 px-16 lg:p-32pvw mw:p-32 border-solid border-t border-black\/10\">\n        <h3 class=\"hover--anim-collapsible collapsible flex justify-between items-center w-full cursor-pointer\">\n          <span class=\"text-20\/24 lg:text-24pvw\/28pvw mw:text-24\/28 font-bold\">What can I do if I don\u2019t receive confirmation of my order?<\/span>\n        <\/h3>\n        <div class=\"content\">\n          <div class=\"w-full lg:w-760pvw lg:max-w-760 pt-56 lg:pt-56pvw mw:pt-56\">\n            <p data-start=\"64\" data-end=\"258\">First of all, we recommend checking whether you have received an email in your main inbox and also reviewing your junk or spam folder. Sometimes, these types of messages may be detected as spam.<\/p>\n<p data-start=\"260\" data-end=\"356\">Secondly, you can log in to your user account on our website and check the status of your order.<\/p>\n<p data-start=\"358\" data-end=\"755\" data-is-last-node=\"\" data-is-only-node=\"\">If your order does not appear in your account and you have not received any confirmation by email, we recommend contacting our Customer Care department at +34 936 618 606 or +34 628 016 820, from Monday to Sunday, from 12:00 p.m. to 12:00 a.m., or writing to us via the <a class=\"underline\" href=\"https:\/\/www.udon.com\/en\/contact\">CONTACT<\/a> section of our website, indicating the reason for your enquiry. We will reply within a maximum of 48 hours.<\/p>\n          <\/div>\n        <\/div>\n      <\/li>\n\n            <li class=\"py-24 px-16 lg:p-32pvw mw:p-32 border-solid border-t border-black\/10\">\n        <h3 class=\"hover--anim-collapsible collapsible flex justify-between items-center w-full cursor-pointer\">\n          <span class=\"text-20\/24 lg:text-24pvw\/28pvw mw:text-24\/28 font-bold\">What should I do if more than one hour has passed and my delivery order hasn\u2019t arrived?<\/span>\n        <\/h3>\n        <div class=\"content\">\n          <div class=\"w-full lg:w-760pvw lg:max-w-760 pt-56 lg:pt-56pvw mw:pt-56\">\n            <p data-start=\"93\" data-end=\"447\">First, we recommend checking whether you have received the confirmation of your Delivery order and that you have received it correctly. The next step is to check whether the address shown is correct. If your order has been registered correctly and the address matches, please bear in mind that delivery time may vary due to weather or traffic conditions.<\/p>\n<p data-start=\"449\" data-end=\"824\" data-is-last-node=\"\" data-is-only-node=\"\">If the order does not appear in your account or the delivery address is not correct, please contact our Customer Care department at +34 936 618 606 or +34 628 016 820, from Monday to Sunday, from 12:00 p.m. to 12:00 a.m., or write to us via the <a class=\"underline\" href=\"https:\/\/www.udon.com\/en\/contact\">CONTACT<\/a> section of our website indicating the reason for your enquiry, and we will reply within a maximum of 48 hours.<\/p>\n          <\/div>\n        <\/div>\n      <\/li>\n\n          <\/ul>\n  \n  <\/div>\n\n<\/div>\n\n\n\n<div class=\"module--faqs w-full pb-80 lg:pb-104pvw mw:pb-104\" >\n  \n  <div class=\"w-full max-w-mw mx-auto px-24 lg:px-128pvw mw:px-128\">\n\n        <div class=\"flex flex-col gap-32 lg:gap-32pvw mw:gap-32 pb-56 lg:pb-64pvw mw:pb-64\">\n      <h2 class=\"w-full text-32\/36 lg:text-104pvw\/104pvw mw:text-104\/104 text-center text-balance font-thin\">UDON Take Away<\/h2>    <\/div>\n    \n    <ul>\n            <li class=\"py-24 px-16 lg:p-32pvw mw:p-32 border-solid border-t border-black\/10\">\n        <h3 class=\"hover--anim-collapsible collapsible flex justify-between items-center w-full cursor-pointer\">\n          <span class=\"text-20\/24 lg:text-24pvw\/28pvw mw:text-24\/28 font-bold\">How can I contact UDON in case of an issue with a Take Away order?<\/span>\n        <\/h3>\n        <div class=\"content\">\n          <div class=\"w-full lg:w-760pvw lg:max-w-760 pt-56 lg:pt-56pvw mw:pt-56\">\n            <p class=\"text-16\/20 lg:text-16pvw\/20pvw mw:text-16\/20\">For any issue with your order, questions, or suggestions, you can contact Customer Care at +34 936 618 606 or +34 628 016 820, from Monday to Sunday, from 12:00 p.m. to 12:00 a.m., or write to us via the <a class=\"underline\" href=\"https:\/\/www.udon.com\/en\/contact\">CONTACT<\/a> section of our website, indicating the reason for your enquiry, and we will reply within a maximum of 48 hours.<\/p>\n          <\/div>\n        <\/div>\n      <\/li>\n\n            <li class=\"py-24 px-16 lg:p-32pvw mw:p-32 border-solid border-t border-black\/10\">\n        <h3 class=\"hover--anim-collapsible collapsible flex justify-between items-center w-full cursor-pointer\">\n          <span class=\"text-20\/24 lg:text-24pvw\/28pvw mw:text-24\/28 font-bold\">Is there a minimum order amount for Take Away orders?<\/span>\n        <\/h3>\n        <div class=\"content\">\n          <div class=\"w-full lg:w-760pvw lg:max-w-760 pt-56 lg:pt-56pvw mw:pt-56\">\n            <p class=\"text-16\/20 lg:text-16pvw\/20pvw mw:text-16\/20\">No, there is no minimum order amount to place a Take Away order.<\/p>\n          <\/div>\n        <\/div>\n      <\/li>\n\n            <li class=\"py-24 px-16 lg:p-32pvw mw:p-32 border-solid border-t border-black\/10\">\n        <h3 class=\"hover--anim-collapsible collapsible flex justify-between items-center w-full cursor-pointer\">\n          <span class=\"text-20\/24 lg:text-24pvw\/28pvw mw:text-24\/28 font-bold\">What can I do if I don\u2019t receive confirmation of my order?<\/span>\n        <\/h3>\n        <div class=\"content\">\n          <div class=\"w-full lg:w-760pvw lg:max-w-760 pt-56 lg:pt-56pvw mw:pt-56\">\n            <p class=\"text-16\/20 lg:text-16pvw\/20pvw mw:text-16\/20\">First, we recommend checking whether you have received an email in your main inbox and also reviewing your junk or spam folder. Sometimes, these types of messages may be detected as spam.<\/p>\n<p class=\"text-16\/20 lg:text-16pvw\/20pvw mw:text-16\/20\">Second, you can access your user account on our website and check the status of your order.<\/p>\n<p class=\"text-16\/20 lg:text-16pvw\/20pvw mw:text-16\/20\">If your order does not appear in your account and you have not received any confirmation by email, we recommend contacting our Customer Care department by phone at +34 936 618 606 or +34 628 016 820, from Monday to Sunday, from 12:00 to 00:00, or writing to us through the <a class=\"underline\" href=\"https:\/\/www.udon.com\/en\/contact\">CONTACT<\/a> section of our website indicating the reason for your inquiry. We will reply within a maximum of 48 hours.<\/p>\n          <\/div>\n        <\/div>\n      <\/li>\n\n            <li class=\"py-24 px-16 lg:p-32pvw mw:p-32 border-solid border-t border-black\/10\">\n        <h3 class=\"hover--anim-collapsible collapsible flex justify-between items-center w-full cursor-pointer\">\n          <span class=\"text-20\/24 lg:text-24pvw\/28pvw mw:text-24\/28 font-bold\">Can I cancel or modify a Take Away order once it\u2019s in progress?<\/span>\n        <\/h3>\n        <div class=\"content\">\n          <div class=\"w-full lg:w-760pvw lg:max-w-760 pt-56 lg:pt-56pvw mw:pt-56\">\n            <p class=\"text-16\/20 lg:text-16pvw\/20pvw mw:text-16\/20\">Once your payment has been completed, the order cannot be modified or canceled. If this happens, we recommend contacting our Customer Care department by phone at +34 936 618 606 or +34 628 016 820, Monday to Sunday, from 12:00 to 00:00, or writing to us through the <a class=\"underline\" href=\"https:\/\/www.udon.com\/en\/contact\">CONTACT<\/a> section of our website, indicating the reason for your inquiry. We will respond within a maximum of 48 hours.<\/p>\n          <\/div>\n        <\/div>\n      <\/li>\n\n          <\/ul>\n  \n  <\/div>\n\n<\/div>\n\n\n\n<div class=\"module--faqs w-full pb-80 lg:pb-104pvw mw:pb-104\" >\n  \n  <div class=\"w-full max-w-mw mx-auto px-24 lg:px-128pvw mw:px-128\">\n\n        <div class=\"flex flex-col gap-32 lg:gap-32pvw mw:gap-32 pb-56 lg:pb-64pvw mw:pb-64\">\n      <h2 class=\"w-full text-32\/36 lg:text-104pvw\/104pvw mw:text-104\/104 text-center text-balance font-thin\">UDON<\/h2>    <\/div>\n    \n    <ul>\n            <li class=\"py-24 px-16 lg:p-32pvw mw:p-32 border-solid border-t border-black\/10\">\n        <h3 class=\"hover--anim-collapsible collapsible flex justify-between items-center w-full cursor-pointer\">\n          <span class=\"text-20\/24 lg:text-24pvw\/28pvw mw:text-24\/28 font-bold\">What are noodles?<\/span>\n        <\/h3>\n        <div class=\"content\">\n          <div class=\"w-full lg:w-760pvw lg:max-w-760 pt-56 lg:pt-56pvw mw:pt-56\">\n            <p class=\"text-16\/20 lg:text-16pvw\/20pvw mw:text-16\/20\">Noodles are the perfect healthy fast food to enjoy a balanced, wholesome, and nutritious diet. They are a source of carbohydrates that the body digests easily to provide energy. For centuries, the Japanese population has enjoyed excellent health by basing their diet on Asian-style noodles.<\/p>\n<p class=\"text-16\/20 lg:text-16pvw\/20pvw mw:text-16\/20\">At UDON, we believe that adopting some Eastern dietary habits can be beneficial for our health. Noodles are an essential element of this diet and form part of our basic nutrition.<\/p>\n          <\/div>\n        <\/div>\n      <\/li>\n\n            <li class=\"py-24 px-16 lg:p-32pvw mw:p-32 border-solid border-t border-black\/10\">\n        <h3 class=\"hover--anim-collapsible collapsible flex justify-between items-center w-full cursor-pointer\">\n          <span class=\"text-20\/24 lg:text-24pvw\/28pvw mw:text-24\/28 font-bold\">Gluten<\/span>\n        <\/h3>\n        <div class=\"content\">\n          <div class=\"w-full lg:w-760pvw lg:max-w-760 pt-56 lg:pt-56pvw mw:pt-56\">\n            <p class=\"text-16\/20 lg:text-16pvw\/20pvw mw:text-16\/20\">Unfortunately, although UDON offers products suitable for celiacs, we cannot guarantee that they are completely free of traces of gluten, as all products are handled in the same kitchen space. We are working to be able to offer a product completely free of gluten, suitable for celiacs, and we hope to announce this soon.<\/p>\n          <\/div>\n        <\/div>\n      <\/li>\n\n            <li class=\"py-24 px-16 lg:p-32pvw mw:p-32 border-solid border-t border-black\/10\">\n        <h3 class=\"hover--anim-collapsible collapsible flex justify-between items-center w-full cursor-pointer\">\n          <span class=\"text-20\/24 lg:text-24pvw\/28pvw mw:text-24\/28 font-bold\">What quality controls do UDON ingredients undergo?<\/span>\n        <\/h3>\n        <div class=\"content\">\n          <div class=\"w-full lg:w-760pvw lg:max-w-760 pt-56 lg:pt-56pvw mw:pt-56\">\n            <p class=\"text-16\/20 lg:text-16pvw\/20pvw mw:text-16\/20\">All UDON products are subject to strict quality and traceability standards, from their origin to when they are served in our restaurants.<\/p>\n<p class=\"text-16\/20 lg:text-16pvw\/20pvw mw:text-16\/20\">Additionally, all our locations undergo regular internal and external audits.<\/p>\n          <\/div>\n        <\/div>\n      <\/li>\n\n            <li class=\"py-24 px-16 lg:p-32pvw mw:p-32 border-solid border-t border-black\/10\">\n        <h3 class=\"hover--anim-collapsible collapsible flex justify-between items-center w-full cursor-pointer\">\n          <span class=\"text-20\/24 lg:text-24pvw\/28pvw mw:text-24\/28 font-bold\">How can I contact UDON?<\/span>\n        <\/h3>\n        <div class=\"content\">\n          <div class=\"w-full lg:w-760pvw lg:max-w-760 pt-56 lg:pt-56pvw mw:pt-56\">\n            <p class=\"text-16\/20 lg:text-16pvw\/20pvw mw:text-16\/20\">For any issues with your order, questions, or suggestions, you can contact Customer Care at 936 618 606 or 628 016 820 from Monday to Sunday, 12:00\u202fpm to 12:00\u202fam, or write to us through the <a class=\"underline\" href=\"https:\/\/www.udon.com\/en\/contact\">CONTACT<\/a> section of our website, indicating the reason for your inquiry. We will respond within a maximum of 48 hours.<\/p>\n          <\/div>\n        <\/div>\n      <\/li>\n\n          <\/ul>\n  \n  <\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10105","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - UDON Asian Food<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.udon.com\/en\/faqs\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - UDON Asian Food\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.udon.com\/en\/faqs\" \/>\n<meta property=\"og:site_name\" content=\"UDON Asian Food\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-02T11:40:21+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.udon.com\/en\/faqs\",\"url\":\"https:\/\/www.udon.com\/en\/faqs\",\"name\":\"FAQs - 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